Terms of service

Terms and Conditions
Last Updated: December 30, 2024

Welcome to Eleveil! By accessing or using our website (eleveil.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services. If you do not agree to these terms, you may not access or use our website.

1. General Information

This website is operated by Eleveil. Throughout the site, the terms "we," "us," and "our" refer to Eleveil. By using our site, you represent that you are at least the age of majority in your state or province of residence.

2. Products and Services

We offer hijabs and hijab accessories for sale.

  • All descriptions of products, pricing, and availability are subject to change at any time without notice.
  • We make every effort to display product colors and images accurately. However, we cannot guarantee that your computer monitor’s display of colors will be accurate.

3. Orders and Payments

By placing an order, you agree to provide current, complete, and accurate purchase and account information.

  • Payments are securely processed through Shopify.
  • We reserve the right to refuse any order for any reason, including but not limited to suspected fraudulent activity.

4. Shipping and Delivery

We currently ship within the United States only.

  • Processing Time: Orders are processed and shipped within 1-3 business days. This refers to the time it takes for us to prepare and hand off your order to the shipping carrier.
  • Delivery Times:
    • Standard Shipping: Typically 3-7 business days after shipping.
    • Expedited Shipping: Typically 1-3 business days after shipping.
  • Total Delivery Time: The sum of processing time (1-3 business days) and transit time based on the selected shipping method.

You are responsible for providing a correct and complete shipping address. We are not responsible for lost or delayed shipments due to incorrect addresses.

5. Returns and Refunds

We accept returns within [Insert Return Window, e.g., 30 days] of the delivery date for items that are:

  • Unused, unworn, and in their original packaging with tags attached.

To initiate a return, visit our Return Portal or contact us at social@eleveil.com.

  • Return Shipping Costs: [Insert Policy, e.g., "the responsibility of the customer unless the item is defective"].
  • Refunds: Issued to the original payment method once the return is processed.

6. Promotions and Discounts

  • Promotions, discounts, and coupon codes cannot be combined unless explicitly stated.
  • Promotions are subject to change or cancellation at any time without notice.

7. Intellectual Property

All content on this site, including but not limited to text, graphics, logos, images, and software, is the property of Eleveilor its content suppliers and is protected by copyright and trademark laws.

8. Limitation of Liability

We are not liable for any damages resulting from the use or inability to use our website or services, including but not limited to direct, indirect, incidental, or consequential damages. 

Clarify Liability for International Orders: Eleveil LLC is not responsible for delays caused by customs clearance, incorrect shipping addresses, or local carrier issues. Customers are advised to provide accurate shipping details to avoid delivery delays.

9. Governing Law

These Terms and Conditions and any separate agreements shall be governed by and construed in accordance with the laws of the State of Virginia, United States.

10. Changes to Terms and Conditions

We reserve the right to update, change, or replace any part of these Terms and Conditions at any time.

  • Changes will be posted on this page, and the "Last Updated" date will be revised accordingly.
  • Your continued use of the website after any changes constitutes acceptance of those changes.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: social@eleveil.com

Thank you for shopping with Eleveil!